Refund Policy

The client may cancel the project before active work begins. In that case, any administrative fees or actual expenses already incurred are reviewed before issuing a refund.

If no work has started and no resources or time have been reserved for the project, a full refund may be considered based on the agreed payment method.

Once design, development, or any production phase has started, the actual progress is assessed before any refund is considered.

A refund may be partial only if part of the work has been completed or if team hours and external assets/services have already been allocated to the project.

No refund is issued for completed and approved work, or for external services purchased specifically for the project after client approval.

Refunds also exclude payment processing fees, bank transfer charges, and third-party services that cannot be recovered from the provider.

Cancellation or refund requests must be submitted in writing by email or WhatsApp, including the project name and reason for the request.

The request is reviewed within a reasonable period and the final decision, including any payable amount, is communicated after evaluation.